Thanks for reaching out. Unfortunately if the Scale is displaying the message “FAIL” or “ERR2” it is likely that your load cell has failed. While we used to be able to replace the load cells, we have recently run out, and thus the ability to fix the issue. The load cell that we used is globally obsolete, so we can’t even order one for you.
We do apologize for any inconvenience this has caused. If you are looking for an alternative product, we recommend researching Lyman reloading products. Please let us know if you have any questions.