Dealer Terms and Policies
Overview
This page serves to overview the Terms and Policies we have regarding being an approved Dealer. Please note at this time we are NOT accepting resellers who sell on Amazon, eBay, Walmart, or other third-party marketplaces. If you have any questions regarding that, please feel free to shoot us an email. Once you’ve read over the content below, you can submit a Dealer Request Form to begin the process.
Dealer Pricing
To receive our Dealer Pricing, you must first be approved as a Dealer. To do this you can submit a Dealer Request Form through our website. After being approved, you will receive an overview of our products and pricing based on quantity orders. We do not require a MOQ.
Payments
All dealers must Pre-Pay. If you wish to have terms with us, such as NET30 you must have ordered from us before, or be able to provide credit references.
All orders over $2,000 will incur a 4% processing fee if paid by card. To avoid this fee you’re welcome to pay by check or bank transfer (ACH, EFT or Wire Transfer).
Shipping
All dealers are responsible for the total shipping cost including duties and customs fees if they are international shipments. If you wish to use your own shipping account, we can accept UPS, FedEx, or DHL accounts. Please provide your shipping accounts if applicable when submitting your Dealer Request Form.
We do NOT drop-ship, nor will we ship to ANY fulfillment centers. All shipments must go to your physical business location.
MAP Policy
All dealers must adhere to our MAP policy. The retail/MAP pricing will be available after being approved as a Dealer. If a reseller violates our MAP policy, we reserve the right to temporarily or permanently suspend that dealer from future ordering. If the Dealer persists without modifying the price, we will send a cease and desist letter.
Third-Party Marketplaces
We currently are not allowing any new dealers that resell on Amazon, eBay, Walmart, or other similar third-party marketplaces. We have found that the resellers that primarily sell in this fashion have consistently been responsible for violating our policies. We may choose to allow this in the future, but currently, this is strictly prohibited.
Refunds and Returns
Dealers may return products within 30 days for a full refund. The product must NOT be used and still be in the box to qualify for a refund. Damaged products or packaging may not be accepted depending on the wear.
If a Dealer receives a faulty product reported by a customer, similar rules may apply. The customer must have purchased within 30 days from the Dealer and provide proof of the purchase. The product must have been sold as new to the customer as well.
If the product is outside of the 30-day window, we do offer a repair service that can be offered directly to your customers. More information about that can be found on our website or by contacting us at [email protected].
Violations, Suspension, and Termination
If any of these terms or policies are violated, we reserve the right to terminate doing business with any of our Dealers. We may choose to temporarily or permanently suspend your ability to order depending on the severity and frequency of the violations. If needed, legal matters may be taken. We also reserve the right to refuse to do business with anyone for reasons not mentioned on this page, though it is a rare circumstance such as poor conduct or customer service that reflects badly on us.
For any questions, comments or concerns, please feel free to reach out to us at [email protected]. Thanks, and we look forward to doing business with you!