Repair Service

Please Read the Following:

This is our general repair service that applies to all current products. The cost covers return shipping and handling. Please select the quantity of the number of products you are sending in. Repairs can take 4-6 weeks to complete depending on capacity. If you purchased a product directly from us, all repairs are free up to one year from the purchase date. Have questions? Email us.

***We do NOT repair Scales, Dispensers, or other Legacy Products.***

Unfortunately, the life span of many of our older products has ended. The electronic components necessary to manufacture and repair those units have become globally obsolete. The only products we can repair are the ones currently for sale on our website. Please email us with any questions about our repair service.

What to Include:

Please be sure to include the following when sending us your repair:

1. Full Name
2. Email and/or Phone Number
3. Return Shipping Address
4. A brief note regarding the issues your experiencing
5. The product and any components that could be the issue (i.e. please include Sensors with Chronographs)

** If you are sending a chronograph system, you do NOT need to include the metal bracket or plastic supports.

PACT Shipping Address:

Trade-In Option

While we, unfortunately, can not repair many of our legacy products because of a lack of part availability, we do have a trade-in program. The discount is 30% on a new product. All you would need to do is send the older unit to the address above with your Name, Email, Return Address, and a brief note requesting a trade-in discount. Once we receive your unit, we can send you a coupon code to use on our website. Have questions? Email us.

International Customers:

Due to international shipping charges, you may be subject to an increased price for return shipping and handling. The price will be adjusted and sent to you if needed.