FAQs

Please visit our help website for more information.

Do you offer LEO/Military Discounts?

We do offer a LEO/Military discount. All we need from you is to email us either:

  • Your work email (.mil, .us, .gov, etc)
  • Picture of your work/department photo ID

Or you can submit a LE / Military Discount Code Request on our website.

Once approved, we will send you a coupon code that will work on the checkout screen of our website. Let us know if you have any questions.

What is your Return/Refund Policy?

Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 30 days
  • The product isn’t used or damaged
  • You have the receipt or proof of purchase

Products that do not meet these criteria will not be considered for return.

Do you have a Repair Service?

Our repair service and information on how to ship your product to us can be found on our website. The service costs $1 plus return shipping and handling. Please also ensure your product is a current model, as some legacy products can not be repaired. If you are unsure of your model, please feel free to send us a photo and we can confirm.

If you’ve purchased the product within the last year, your repair fee may be waived.

Repair Service: https://pact.com/product/repair-service/

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